reception@staraestheticsuk.com 07588 058926 271 Hagley Rd, Birmingham B16 9NB

Star Aesthetics • Birmingham

Privacy Policy

Privacy • Personal Data • Your Rights

This Privacy Policy explains how Star Aesthetics collects, uses and protects personal information when you contact us, book an appointment, receive a treatment or use our website.

Your Privacy

How We Handle Your Information

Star Aesthetics Clinic & Academy is committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Last updated: August 2026
01

Who We Are

This Privacy Policy relates to personal information handled by Star Aesthetics Clinic & Academy in connection with its clinic, treatments, consultations, training services and website.

Star Aesthetics Clinic & Academy 271 Hagley Rd, Birmingham B16 9NB reception@staraestheticsuk.com 07588 058926
02

Information We May Collect

The information collected depends on how you interact with Star Aesthetics and the services you request.

  • Identity information: such as your name and, where relevant, date of birth.
  • Contact information: including telephone number, email address and other contact details you provide.
  • Appointment information: including appointments, consultations, treatments requested and booking history.
  • Health information: where relevant to a consultation or treatment, this may include medical history, medications, allergies, previous procedures or other information required to assess treatment suitability.
  • Treatment records: information created during consultations, treatments and reviews.
  • Photographs: images may be taken where appropriate for treatment records. Images used for promotional or marketing purposes require separate permission.
  • Payment and transaction information: records relating to payments, deposits, services purchased and refunds where applicable.
  • Training information: where you book an Academy course, we may process information necessary to administer your training and attendance.
  • Website enquiries: information you voluntarily provide through our general contact form, telephone or email.
03

Health & Special Category Data

Information about health is classed as special category personal data under UK data protection law and receives additional protection.

We only request health information that is relevant to the service, consultation or treatment being considered. Where special category information is processed, Star Aesthetics will rely on an appropriate condition permitted by applicable data protection legislation.

Health information should not be submitted through the website's general enquiry form unless specifically requested by the clinic.
04

Why We Use Your Information

Personal information may be used for purposes including:

  • managing consultations, appointments, treatments and reviews;
  • communicating with you about bookings, enquiries or services;
  • assessing treatment suitability where appropriate;
  • maintaining appropriate treatment and client records;
  • processing deposits, payments and refunds;
  • administering Academy bookings and training;
  • responding to complaints, questions or requests;
  • maintaining the security and administration of our services and website;
  • complying with applicable legal, regulatory, professional or insurance requirements.
05

Lawful Bases

Depending on the circumstances and the purpose for which information is being used, our lawful basis may include:

  • Contract: where processing is necessary to provide a service you have requested or to take steps before providing that service.
  • Legal obligation: where information must be processed to meet an applicable legal requirement.
  • Legitimate interests: where processing is reasonably necessary for operating and administering the clinic and those interests are not overridden by your rights.
  • Consent: where we specifically ask for permission for a particular use of your information, such as certain promotional uses.

Where special category data such as health information is processed, an additional condition under UK data protection law is also required.

06

Photographs & Marketing

Photographs may be taken where appropriate as part of consultation, treatment or record keeping.

Where photographs or other identifiable client content are proposed for promotional, social media or marketing purposes, separate permission will be requested.

Where marketing use is based on consent, you may withdraw that consent for future use by contacting the clinic.

07

Booking & Third-Party Services

Star Aesthetics may use trusted service providers where necessary to operate the clinic, manage bookings, process payments, maintain website services or provide other administrative functions.

Where you choose to book through Booksy, information you provide through that service may also be processed under Booksy's own privacy terms.

We do not sell personal information to advertisers or other third parties.

08

When Information May Be Shared

Personal information is shared only where reasonably necessary and where there is an appropriate basis for doing so.

This may include sharing information with:

  • service providers supporting bookings, payments, technology or administration;
  • professional advisers or insurers where necessary;
  • healthcare or other appropriate professionals where necessary in connection with care, referral or an emergency;
  • authorities, regulators or other organisations where disclosure is required by law;
  • relevant training or certification providers where required in connection with an Academy course.
09

Data Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, loss, disclosure or misuse.

Access to client information should be limited to those who require it for legitimate clinic, treatment, administrative or legal purposes.

10

How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, professional, insurance, contractual and record-keeping requirements.

Different categories of information may therefore be retained for different periods. When information is no longer required, it will be deleted, anonymised or otherwise disposed of appropriately where possible.

11

Cookies & Website Technologies

Our website uses essential cookies or similar browser technologies where required for basic website functionality and to remember certain site preferences.

At present, the website does not use advertising or social media tracking cookies through its social media links. Clicking an external social media link will take you to the relevant third-party platform, which operates under its own privacy and cookie policies.

12

Your Data Protection Rights

Depending on the circumstances and the lawful basis relied upon, UK data protection law may give you rights including:

  • the right to request access to personal information held about you;
  • the right to request correction of inaccurate or incomplete information;
  • the right to request deletion of information in circumstances where that right applies;
  • the right to request restriction of certain processing;
  • the right to object to certain processing;
  • the right to data portability in circumstances where that right applies;
  • the right to withdraw consent where processing relies on consent.
Some rights are subject to legal limitations and may not apply in every circumstance, particularly where information must continue to be retained for legitimate or legal reasons.
13

Complaints

If you have concerns about how your personal information has been handled, please contact Star Aesthetics first so that we have an opportunity to address your concern.

You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office ↗
14

Contact Us About Your Privacy

To ask a question about this Privacy Policy or make a request regarding your personal information, please contact:

Star Aesthetics Clinic & Academy Privacy Enquiries

271 Hagley Rd
Birmingham B16 9NB

reception@staraestheticsuk.com 07588 058926

Star Aesthetics Clinic & Academy

Privacy • Transparency • Personal Information
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